Plans & Pricing

We host Graphite so you don’t have to! We handle and manage your metric collection, storage, alerting, and visualization services so you can focus on more important things. 

Hosted Graphite provides ways for you to send data from your applications, servers, and infrastructure to plot that data on professional and easy-to-read custom dashboards. 

We give you the tools you need to send large amounts of data and get accurate information back out, analyze it, alert on it, and share it. This alongside integrations with other popular services, account/team management options and offer great support.

• Hosted Graphite takes away the burden of self-hosting your own monitoring solution, allowing you more time and freedom to work on your most important tasks. You can measure, analyze, and visualize large amounts of data from your applications and infrastructure without the hassles of setting up your own servers, worrying about scaling, storing data, alerting, or maintenance.
• You need a monitoring solution in order to make data-driven decisions for your business. Get an instant overview of how your technology stack is performing by monitoring your systems and observing trends in your data. If you're serious about your application, you need to be serious about your monitoring too.
• Hosted Graphite eliminates common challenges of self-hosted Graphite monitoring, like aggregation, scaling, long-term storage, and query timeouts. Designed for large datasets, our optimized database efficiently handles high-cardinality data structures for faster and more reliable performance.
• Hosted Graphite has many supported APIs, integrations, plugins, and features that can help you get data in and configure visualizations/alerts in a way that is most useful for you. Anytime you have questions about our product and services, our knowledgeable support team will respond quickly and give you useful advice.

You could self-host your monitoring and spend a few hours setting it up, send some test data, and feel good when the graphs start working. That’s the fun part. The less fun part comes later when scaling, version updates, or performance issues pull you away from real work and turn self-monitoring into a constant distraction. So we handle all of that for you and let your team focus on what actually matters.

We define a metric as a unique time-series metric namespace that is stored with our service. Sending updated counts for existing metrics in your account will not count as a new metric we bill on. We charge on the total number of unique metrics in an account, not the amount of data points the metric receives. Also, we do not bill separately between host (CPU) metrics, custom metrics, or tagged metrics - 1 metric is 1 metric. 

Learn more about time-series data here.

This is the number of individual data points that are sent to each unique metric name space, per second. If you send a VERY high rate of DPPS, rate limiting or 'throttling' will be applied to protect the health of our systems.

If you have very heavy DPPS traffic, we can help you configure a pre-aggregation service for your metrics, like StatsD or carbon-c-relay.

When you sign up for a free trial, you get a full test of Hosted Graphite for 14 days including 500 total metrics, 5 user seats, alerts, dashboards, Hosted StatsD, logging options, and access to all integrations. 

If you need help setting up a custom trial account for a PoC, please contact support@metricfire.com or book a call with us and we can help set this up for you. 

Yes! You can share your dashboards with teammates, customers, or whoever you need. We don’t charge extra for this.

It takes about 60s for your metric data to be available for visualisation once it has been ingested and stored in our backend.

Yes, MetricFire supports Single Sign On (SSO) via SAML-enabled identity providers. Just reach out to us and we will enable this feature in your account, for free.

We understand there needs to be flexibility here. If you are consistently going over your metric limit, the data points that you are sending will be dropped. 

We are happy to work with you as your monitoring partner so we’ll send you a message to offer support with managing your metrics, or help you find the plan level that suits you best. 

Also, we have a dashboard and alerts automatically created in your account to let you know if you're getting close to your metric limit and if data points are being dropped.

Yes! We manage a Heroku Add-On and you can get dyno, router, postgres, redis, kafka, and process metrics with the HG Add-On, or with a dedicated Hosted Graphite account.

We provide email and live chat support for all plans and we answer quickly! Our team is made of experienced engineers committed to great service.

We are based in the USA but we have team members based in multiple countries so we can provide support during a wide range of hours. We provide support via email, live chat and technical support meetings.

We aggregate and store data at the following resolutions:

• 5 second data is stored for 1 day (please contact us to request this resolution)
• 30 second data is stored for 3 days
• 300 second (5min) data is stored for 6 months
• 3600 second (1hr) data is stored for 2 years

When querying data in your Dashboards, we map the following time spans to the following resolutions: 

• 0h-1h query displays 5s resolution data (available upon request) 
• 1h-10h query displays 30s resolution data 
• 10h-5d query displays 300s resolution data 
• 5d-2y query displays 3600s resolution data 

Yes, we support graphite tagging, have our own Tag API, and have a Tag Search UI feature so you can easily locate and manage your tagged metrics. Refer to our Graphite Tag  doc for more details.

Yes! Our composite graphite alerting lets you combine multiple alert conditions (using AND / OR logic), so alerts trigger only when the full rule is satisfied.

Data is stored in ISO:27001 and SOC2 Certified Data centres located in Frankfurt, Germany. Metrics sent to us directly are stored on bare-metal database servers, provided by Hetzner. Learn more here.