Overview

We want to simplify Graphite Monitoring and visualising metrics in dashboards. We take pride in our support services so that our customers can rest assured that we will be their monitoring partner. We provide 24/7 support and a response support time within 5 minutes. Our team works alongside your team to give you the best monitoring experience possible.

A platform continually being improved so that even beginners can easily build out their monitoring infrastructure.

Readily available support for users who need a monitoring partner (not just a tool).

What our Customers Say

"When I have required technical support your team has been competent, informed, prompt and overall helpful! But perhaps even s stronger signal is how infrequently we’ve required help."

"Hard to choose a favourite feature but I'll go with: top-notch support. The few times we've had to reach out for help, we've been taken care of quickly and cordially."

"The patience with my confusion, the clear interest in solving my problem and making sure I have everything I need, the follow-up... it's rare to have this kind of service. It felt like working with a good colleague."

"We have been a customer of Hosted Graphite for many years and have never looked back. It is a great product, affordable, with constant feature improvement, and an outstanding support team."

"We were also super happy with the support offered from the team to help us get set up - we tried a few different tools but the MetricFire team went above and beyond to ensure we were set up correctly for our use case!"

"We tried to set up Graphite ourselves but realized we were much better off just purchasing the service. Great support too!"

Easy to Contact Us

Contacting the support team is as simple as using our platform! If you have questions, we have a team dedicated to your monitoring success. Reach us at:

The in-app chatbot (just check the bottom-right corner of your screen for our live-chat)

Email us at support@metricfire.com

Availability to contact us across Time Zones

Our team is based across the globe so we can answer your questions quickly no matter where you are or what time it is. Whether you are in the middle of a workday or late into the night, we can help you!

Get Started

Support Services

Any questions regarding monitoring, free support calls, etc. For our customers, we have a high standard of support, including:

All your questions answered — You shouldn’t pay for something you don’t understand, so our team works hard to ensure you make the most of your account. We will delve into your account and work with you to ensure your data is coming in correctly.

Free support calls — If needed, our team will happily live to investigate your account with you.

Dashboard building — Use our automated dashboards from our pre-built dashboard library or share what metrics you want to visualise and we’ll work with you to create a dashboard that suits your needs.

Enterprise Features

For our enterprise customers, we have special services to enhance your monitoring workflow.

Dedicated Slack channel — If you need more support, we can open a Slack channel so you can access our support team and ensure your data is behaving properly

Data Exports — We are happy to provide data exports if you need data at a specific granularity and regular backups.